Here’s what I learned after being overcharged by the Sewerage & Water Board for …

My husband and I someway managed to make use of destructive 10,000 gallons of water in April, in accordance with our Sewerage and Water Board invoice. Superb, I do know, provided that when individuals activate the sink or bathe, sometimes the water flows out quite than in. However it’s not almost as superb as when, in June, our invoice confirmed we used almost unfavourable 20,000 gallons of water.

That the Sewerage & Water Board, which we have lately discovered lied about our metropolis’s drainage capabilities whilst rainwater swamped our houses, companies and automobiles, may be inept at billing the individuals it is alleged to serve comes as little shock. However it nonetheless appears excessive that, if you are going to flood me out of home and residential, I ought to need to pay for it, too. 

Within the yr since we began renting our pretty Mid-Metropolis shotgun, my husband and I’ve solely paid three water payments, had our account put underneath investigation twice, been mailed letters with info that conflicted with what we heard over the telephone, had three payments utterly deleted, and every spent at the least a collective hour on maintain ready to speak to customer support brokers. Someway, we have additionally managed to not go mad as soon as we make it by means of the road — and we’ve a small credit score on our account. 

The primary time we acquired a invoice, we might referred to as, involved, as a result of the 2 of us managed to build up a $one hundred eighty cost, a quantity that ought to sometimes be within the $70 vary for our family. That appeared fishy to the customer support agent, too, so our account went “beneath investigation.” We have been informed this meant the S&WB would ship somebody out, do a visible verify to see if there have been any main leaks on their finish of our home and do a comply with-up meter studying.  Additionally puzzling was that we have been informed to pay what we thought our invoice ought to be so no water acquired minimize off. We opted to only wait it out. How lengthy might the method take? 

Months, apparently. 

The second time our account went beneath investigation, a person referred to as to tell us every thing was wonderful and the error was on their finish, so we might obtain a credit score to our account and we might go on our merry water-utilizing means. Days later, we acquired a letter saying the S&WB hadn’t discovered any issues on their finish, and we should get a plumber out to verify our pipes. We did not do this as a result of we ended up with a credit score to our account anyway. 

Lastly, final week, I made a decision to convey the great struggle to the S&WB’s entrance door. The S&WB has two cost places: one on St. Joseph Road downtown and the opposite on Behrman Place on the West Financial institution. They each open at eight a.m. and eight:30 a.m., respectively, and are each shuttered by 5 p.m., so most individuals who have to both name or go in are caught taking day off work to cope with it. 

Once I walked in at St. Joseph Road, I pulled ticket No. eighty four and located a seat within the ready space. Kelly Ripa and Ryan Seacrest hosted their every day speak present on the close to-silent TV hanging from the wall, and a customer support agent requested for No. sixty six. 

It did not take…

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